At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

As a Customer Operations Representative at Crocs, you will play a crucial role in ensuring our Wholesale customers receive outstanding service. You will manage order books, provide valuable product and service information, and resolve customer problems and claims. Your ability to successfully implement processes and communicate effectively will be key in helping us maintain our high standards of customer happiness.

What You'll Do

Be the driving force behind a seamless customer experience. You'll manage orders from placement to delivery, resolve issues proactively, and ensure our customers receive the service they expect from a world-class brand.
Build strong relationships with customers and cross-functional partners across Sales, Planning, Logistics, and Customer Service. Through clear communication and collaboration, you'll help create exceptional experiences every day.
Use data, insights, and problem-solving skills to make informed decisions, anticipate challenges, and identify opportunities to improve customer satisfaction and business performance
Challenge the status quo and look for smarter ways of working. You'll contribute ideas and solutions that enhance processes, improve efficiency, and support continuous improvement.
Embrace learning, share knowledge, and continuously develop your expertise. You'll play an active role in building a collaborative, high-performing team while growing your own career at Crocs.

What You'll Bring to the Table

Bachelor's degree in Business, Supply Chain, Customer Service, or a related field, or equivalent combination of education and experience.
5+ years of experience in Customer Service, Order Management, Supply Chain, or a related customer-facing role.
Fluent in English and German
Strong customer focus with excellent communication and relationship-building skills.
Proven ability to solve problems, manage priorities, and make sound decisions in a fast-paced environment.
Proficient in Microsoft Office, including intermediate Excel skills and experience working with ERP and CRM systems.
Highly organized, detail-oriented, and able to manage multiple tasks while meeting deadlines.
Curious, proactive, and adaptable, with a continuous improvement mindset and a passion for delivering exceptional customer experiences.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Job Category: Corporate

Your Career, Your Way.

Taking the first step in the recruitment process can feel big—we’re here to make it simple, clear, and stress-free.

01

Step 1

Ready, Set, Apply!

We are excited you are interested in roles at Crocs, Inc. and we can’t wait to learn more about you.

02

Step 2

Talent Review

Our Recruiting team will set up time to get to know you better. We’ll chat about the role, salary expectations, and answer any questions you have about the job, life at Crocs, Inc. and our unique culture. It’s your chance to learn more and see if we’re the perfect fit, together!

03

Step 3

Interview

If it may be a fit, we’ll line up interviews with the hiring manager and future teammates so you can get a real feel for the role and who you’ll be working with.

04

Step 4

Highlight Your Skills

Come prepared to share examples of your career successes. For technical or specialized roles, we might also ask you to showcase your skills through a case study or a technical assessment. It’s a great way for us to see your strengths in action!

05

Step 5

Final Selection

After the hiring team has had a chance to connect with you, we’ll be in touch with next steps. Hopefully, it’s to share some exciting news! If it’s not the right fit this time, we’ll let you know so we can stay connected for future openings. We’re cheering you on either way!

06

Step 6

Before You Join Us

Congratulations on joining one of the fastest growing global footwear brands in the world! Before your first day, our teams will guide you through everything you need to know and help you get set up for a smooth start.

What to Expect Along the Way

Every career journey is unique, but we're committed to making the process as transparent and seamless as possible. Here's a look at what you can expect as you explore opportunities with Crocs, Inc.

Your Journey Starts Here

Applying is just the beginning. Once you submit your application, our Talent Acquisition team will review your experience and explore where your skills and aspirations align best within Crocs, Inc.

If there's a match, you'll have the opportunity to connect with recruiters, hiring managers, and future teammates while learning more about our culture, brands, and opportunities.

And even if the timing isn't right for a current role, you'll become part of our talent community, helping us stay connected and consider you for future opportunities that may be the perfect fit!

Where You'll Work

At Crocs, Inc., the way we work varies across our brands, functions, and locations around the world. Depending on the role, opportunities may be onsite, hybrid, or remote. Many of our teams thrive through in-person collaboration, while others offer greater flexibility based on business and team needs.

No matter where you're based, you'll be part of a connected global community focused on innovation, teamwork, and making an impact.

Ready for Your Next Adventure?

Whether you're considering life near the Colorado mountains at our global headquarters, trading your commute for a stroll along Boston's historic streets, or pursuing opportunities in one of our offices around the world, we're here to support your move. Through our relocation partner, we help make the transition as seamless as possible so you can focus on what matters most, starting your next chapter with Crocs, Inc.

Join Our Talent Community!

Enter your email address to tell us about yourself. We will keep you informed about job opportunities and events that match your interests.

Three friends descending subway station stairs at night wearing Crocs sandals.