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Manager, Order Management Systems
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Job Overview
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.
Overview
The Manager, Order Management Systems for Crocs, Inc. is responsible for the product management, delivery, operational performance, and continuous improvement of Crocs' global IBM Sterling Order Management System (OMS), supporting order orchestration, inventory visibility, fulfillment, and exception management across retail, eCommerce, marketplace, and potential future channels. Reporting to the Senior Director, Order Management Systems & Retail Allocation within the Global Information Technology organization, this role translates business priorities into scalable OMS solutions, partners with platform engineering and architecture to ensures platform reliability and operational excellence, and partners with internal teams, vendors, and strategic partners to drive business outcomes and support omnichannel growth.
What You'll Do
#LI-AF1
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.We accept applications on an ongoing basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Manager, Order Management Systems
Salary or Pay Range: $125,000 - $135,000
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
This organization participates in E-Verify .
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.
Job Category: Corporate
Overview
The Manager, Order Management Systems for Crocs, Inc. is responsible for the product management, delivery, operational performance, and continuous improvement of Crocs' global IBM Sterling Order Management System (OMS), supporting order orchestration, inventory visibility, fulfillment, and exception management across retail, eCommerce, marketplace, and potential future channels. Reporting to the Senior Director, Order Management Systems & Retail Allocation within the Global Information Technology organization, this role translates business priorities into scalable OMS solutions, partners with platform engineering and architecture to ensures platform reliability and operational excellence, and partners with internal teams, vendors, and strategic partners to drive business outcomes and support omnichannel growth.
What You'll Do
- Partner with the Senior Director to deliver the global OMS roadmap, translating business priorities and platform objectives into clear product plans, releases, and measurable outcomes.
- Serve as the application owner for IBM Sterling OMS, providing functional and technical guidance across order orchestration, sourcing and scheduling, inventory visibility, promising, fulfillment, cancellation, returns, and exception management.
- Lead the delivery, deployment, and adoption of OMS enhancements that align with enterprise architecture, security, and engineering standards.
- Manage the OMS product backlog and delivery lifecycle, including requirements, prioritization, estimation, dependency management, release planning, change control, stakeholder communication, and value realization.
- In partnership with OMS Operation Lead, drive platform reliability and operational excellence through monitoring, incident and problem management, root-cause analysis, performance tuning, capacity planning, disaster recovery to ensure business continuity,
- Oversee integrations between IBM Sterling OMS and integrated systems such as ERP, eCommerce, marketplace, point-of-sale, warehouse management, , payment, , fraud, tax, and data platforms, partnering closely with Architecture, Integration, Infrastructure, Security, and Data teams.
- Collaborate and work with IBM vendor partner, systems integrators, software vendors, and consulting partners, through helping establish clear deliverables, service expectations, technical quality standards, financial accountability, and knowledge transfer plans.
- Manage and develop a team of product, engineering, analysis, and support professionals, while fostering accountability, strong documentation, cross-training, collaboration, and continuous improvement.
- Bachelor's degree in information systems, Computer Science, Engineering, Supply Chain, Business, or related discipline; advanced degree preferred.
- 8+ years of progressive technology experience supporting enterprise order management or retail industry systems, , including 3+ years leading teams, products, or complex system implementation initiatives.
- Strong understanding of distributed order management and the end-to-end order lifecycle across retail, eCommerce, marketplace, and wholesale channels, including fulfillment, cancellations, returns, and exception handling.
- Strong demonstration of product ownership, understanding business and company requirements and priorities and translating that into actionable system plan and roadmap
- Demonstrated experience managing agile product delivery, roadmaps and backlogs, translating business requirements into technical solutions, and coordinating cross-functional releases.
- Proven success managing and improving critically important enterprise platforms through operational support, performance optimization vendor management, and continuous improvement.
- Strong people-management, communication, and stakeholder-management skills, with the ability to develop team members, influence technical and business partners, manage competing priorities, and drive accountability in a fast-paced global environment.
#LI-AF1
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.We accept applications on an ongoing basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Manager, Order Management Systems
Salary or Pay Range: $125,000 - $135,000
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
This organization participates in E-Verify .
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.
Job Category: Corporate
Your Career, Your Way.
Taking the first step in the recruitment process can feel big—we’re here to make it simple, clear, and stress-free.
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Step 2
Talent Review
Our Recruiting team will set up time to get to know you better. We’ll chat about the role, salary expectations, and answer any questions you have about the job, life at Crocs, Inc. and our unique culture. It’s your chance to learn more and see if we’re the perfect fit, together!
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Step 3
Interview
If it may be a fit, we’ll line up interviews with the hiring manager and future teammates so you can get a real feel for the role and who you’ll be working with.
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Step 4
Highlight Your Skills
Come prepared to share examples of your career successes. For technical or specialized roles, we might also ask you to showcase your skills through a case study or a technical assessment. It’s a great way for us to see your strengths in action!
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Step 5
Final Selection
After the hiring team has had a chance to connect with you, we’ll be in touch with next steps. Hopefully, it’s to share some exciting news! If it’s not the right fit this time, we’ll let you know so we can stay connected for future openings. We’re cheering you on either way!
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Step 6
Before You Join Us
Congratulations on joining one of the fastest growing global footwear brands in the world! Before your first day, our teams will guide you through everything you need to know and help you get set up for a smooth start.
What to Expect Along the Way
Every career journey is unique, but we're committed to making the process as transparent and seamless as possible. Here's a look at what you can expect as you explore opportunities with Crocs, Inc.
Your Journey Starts Here
Applying is just the beginning. Once you submit your application, our Talent Acquisition team will review your experience and explore where your skills and aspirations align best within Crocs, Inc.
If there's a match, you'll have the opportunity to connect with recruiters, hiring managers, and future teammates while learning more about our culture, brands, and opportunities.
And even if the timing isn't right for a current role, you'll become part of our talent community, helping us stay connected and consider you for future opportunities that may be the perfect fit!
Where You'll Work
At Crocs, Inc., the way we work varies across our brands, functions, and locations around the world. Depending on the role, opportunities may be onsite, hybrid, or remote. Many of our teams thrive through in-person collaboration, while others offer greater flexibility based on business and team needs.
No matter where you're based, you'll be part of a connected global community focused on innovation, teamwork, and making an impact.
Ready for Your Next Adventure?
Whether you're considering life near the Colorado mountains at our global headquarters, trading your commute for a stroll along Boston's historic streets, or pursuing opportunities in one of our offices around the world, we're here to support your move. Through our relocation partner, we help make the transition as seamless as possible so you can focus on what matters most, starting your next chapter with Crocs, Inc.
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