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Ready, Set, Apply!
We are excited you are interested in roles at Crocs, Inc. and we can’t wait to learn more about you.
Sr. Customer Operations Representative
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Job Overview
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.
Overview
As a Customer Operations Representative at Crocs, you will play a crucial role in ensuring our Wholesale customers receive outstanding service. You will manage order books, provide valuable product and service information, and resolve customer problems and claims. Your ability to successfully implement processes and communicate effectively will be key in helping us maintain our high standards of customer happiness.
What You'll Do
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.
Job Category: Corporate
Overview
As a Customer Operations Representative at Crocs, you will play a crucial role in ensuring our Wholesale customers receive outstanding service. You will manage order books, provide valuable product and service information, and resolve customer problems and claims. Your ability to successfully implement processes and communicate effectively will be key in helping us maintain our high standards of customer happiness.
What You'll Do
- Be the driving force behind a seamless customer experience. You'll manage orders from placement to delivery, resolve issues proactively, and ensure our customers receive the service they expect from a world-class brand.
- Build strong relationships with customers and cross-functional partners across Sales, Planning, Logistics, and Customer Service. Through clear communication and collaboration, you'll help create exceptional experiences every day.
- Use data, insights, and problem-solving skills to make informed decisions, anticipate challenges, and identify opportunities to improve customer satisfaction and business performance
- Challenge the status quo and look for smarter ways of working. You'll contribute ideas and solutions that enhance processes, improve efficiency, and support continuous improvement.
- Embrace learning, share knowledge, and continuously develop your expertise. You'll play an active role in building a collaborative, high-performing team while growing your own career at Crocs.
- Bachelor's degree in Business, Supply Chain, Customer Service, or a related field, or equivalent combination of education and experience.
- 5+ years of experience in Customer Service, Order Management, Supply Chain, or a related customer-facing role.
- Fluent in English and German
- Strong customer focus with excellent communication and relationship-building skills.
- Proven ability to solve problems, manage priorities, and make sound decisions in a fast-paced environment.
- Proficient in Microsoft Office, including intermediate Excel skills and experience working with ERP and CRM systems.
- Highly organized, detail-oriented, and able to manage multiple tasks while meeting deadlines.
- Curious, proactive, and adaptable, with a continuous improvement mindset and a passion for delivering exceptional customer experiences.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.
Job Category: Corporate
Your Career, Your Way.
Taking the first step in the recruitment process can feel big—we’re here to make it simple, clear, and stress-free.
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Talent Review
Our Recruiting team will set up time to get to know you better. We’ll chat about the role, salary expectations, and answer any questions you have about the job, life at Crocs, Inc. and our unique culture. It’s your chance to learn more and see if we’re the perfect fit, together!
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Step 3
Interview
If it may be a fit, we’ll line up interviews with the hiring manager and future teammates so you can get a real feel for the role and who you’ll be working with.
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Step 4
Highlight Your Skills
Come prepared to share examples of your career successes. For technical or specialized roles, we might also ask you to showcase your skills through a case study or a technical assessment. It’s a great way for us to see your strengths in action!
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Step 5
Final Selection
After the hiring team has had a chance to connect with you, we’ll be in touch with next steps. Hopefully, it’s to share some exciting news! If it’s not the right fit this time, we’ll let you know so we can stay connected for future openings. We’re cheering you on either way!
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Before You Join Us
Congratulations on joining one of the fastest growing global footwear brands in the world! Before your first day, our teams will guide you through everything you need to know and help you get set up for a smooth start.
O que esperar durante o processo
Cada trajetória profissional é única, mas estamos comprometidos em tornar o processo o mais transparente e fluido possível. Veja o que você pode esperar ao explorar oportunidades na Crocs, Inc.
Sua jornada começa aqui
Candidatar-se é apenas o começo. Assim que você enviar sua inscrição, nossa equipe de Aquisição de Talentos analisará sua experiência e avaliará onde suas habilidades e aspirações melhor se alinham dentro da Crocs, Inc.
Se houver compatibilidade, você terá a oportunidade de conversar com recrutadores, gestores de contratação e futuros colegas, enquanto conhece melhor nossa cultura, marcas e oportunidades.
E mesmo que o momento não seja ideal para uma vaga atual, você fará parte da nossa comunidade de talentos, o que nos ajuda a manter contato e considerá-lo para futuras oportunidades que possam ser a combinação perfeita!
Onde você trabalhará
Na Crocs, Inc., a forma como trabalhamos varia de acordo com nossas marcas, funções e locais ao redor do mundo. Dependendo da função, as oportunidades podem ser presenciais, híbridas ou remotas. Muitas de nossas equipes prosperam com a colaboração presencial, enquanto outras oferecem maior flexibilidade, com base nas necessidades do negócio e da equipe.
Independentemente de onde você esteja, você fará parte de uma comunidade global conectada, focada em inovação, trabalho em equipe e em causar um impacto real.
Pronto para sua próxima aventura?
Esteja você considerando a vida perto das montanhas do Colorado em nossa sede global, trocando o trânsito por uma caminhada pelas ruas históricas de Boston ou buscando oportunidades em um de nossos escritórios ao redor do mundo, estamos aqui para apoiar sua mudança. Por meio de nosso parceiro de realocação, ajudamos a tornar a transição o mais tranquila possível para que você possa focar no que mais importa: começar seu próximo capítulo na Crocs, Inc.
Faça parte da nossa Comunidade de Talentos!
Insira seu endereço de e-mail para nos contar sobre você. Manteremos você informado sobre oportunidades de emprego e eventos que correspondam aos seus interesses.
