Wholesale Customer Service Representative
CO, US, 80020
Overview
The Wholesale Customer Service Representative will respond to customer needs in an excited, courteous, and knowledgeable manner, by phone and e-mail. You will handle a portfolio of wholesale accounts, supporting the customer’s order fulfillment needs and contribute to meeting sales goals. Our Customer Services team ensures all customer inquiries are resolved within established SLA’s, helping all customers regardless of account assignment. Exceptional communication, follow through skills, problem solving, and decision making is essential to being successful in this position. You will work to make every customer interaction comfortable and memorable, maintaining a positive and professional demeanor with both customers and internal team members.
What You'll Do
- Accept, process, and track customer orders through EDI and non-EDI systems. Process sales and PO changes as required
- Work with planning, sales and management to make decisions in the best interest of the company and the customer.
- Monitor order book and customer activities, maintaining established metrics for order fulfillment activities
- Collaborate with customer compliance to ensure all value-added requirements are met
- Create return authorizations, resolve shipping errors, and process discounts for the customers in the designated client group
- Maintain accurate customer master data records, including requesting customer-specific pricing and new customer address book records
- Help with onboarding for new team members
- Continuing education and training to increase knowledge and take on more advanced responsibilities
- Daily, morning review of the Sales Order Exceptions Report (SOE) and any subsequent actions to ensure the timely flow of orders through to delivery
- When applicable, create a customer-specific PO tracker to complement visibility of order integrity
- Partner with demand planning to resolve supply delays as they arise
What You'll Bring to the Table
- 3-5 years of customer service experience, preferably in a wholesale / business to business environment
- Extensive expertise and proficiency with the SAP ERP system
- Salesforce Service Cloud or similar CRM / case management system experience
- Advanced Excel skills, including xlookups and pivot tables
- Excellent written and verbal communication
- Ability to perform research, demonstrate sound judgment, and resolve problems
- Capability to work independently and promote a positive team environment
- Strong organization and time management skills
#LI-JF1
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Wholesale Customer Service Representative 
Salary or Pay Range: $38,000-$48,000
Workplace Persona: Explorer
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
Job Category: Corporate
Nearest Major Market: Denver