Sr Amazon Account Manager
Westwood, MA, US, 02090
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
The Sr. Amazon Account Manager Crocs Americas Digital Commerce team, is responsible for leading the growth and operational execution of our Amazon Vendor Central (1P) business. This role is critical in driving profitable sales growth, optimizing inventory and supply chain performance, managing key account relationship, and delivering exceptional consumer experiences across Amazon.
Reporting to the Sr. Director of E-tail & Marketplaces, this individual will own the commercial strategy and day-to-day management of the Amazon 1P business while partnering cross-functionally to optimize inventory, product availability, digital shelf execution, and operational performance. The ideal candidate is a proactive and data driven account manager who thrives in a fast-paced environment, brings strong analytical and commercial expertise, and excels at building collaborative partnerships that drive sustainable business growth.
What You'll Do
- Own the overall performance of the Amazon Vendor Central (1P) business, including revenue, profitability, and operational KPIs. Develop annual business plans and growth strategies that align with company objectives and drive long-term account success.
- Develop promotional strategies, annual business plans, and customer presentations supporting key Amazon events including Prime Day, Prime Big Deal Days, Back-to-School, Black Friday/Cyber Monday, Holiday, and other strategic initiatives.
- Own inventory planning and Amazon purchase order management while partnering with Supply Chain and Demand Planning to drive sustainable purchasing patterns and reduce order volatility. Optimize inventory health, forecast accuracy, and in-stock performance to support profitable, long-term growth.
- Manage sales forecasts, promotional investments, and account profitability. Analyze business trends and performance metrics to identify opportunities that improve revenue, margin, and overall financial performance.
- Oversee Product Detail Pages (PDPs), A+ Content, Brand Stores, assortment updates, and new product launches to ensure best-in-class digital shelf execution. Partner with Marketing, Creative, and Merchandising teams to optimize discoverability, conversion, and the overall customer experience.
- Monitor and analyze key business metrics including revenue, ordered sales, POS sales, Net PPM, in-stock %, Buy Box %, Glance Views, conversion, and inventory health. Develop actionable insights and business recommendations that improve performance and support strategic decision making.
- Serve as the primary liaison between Amazon, Sales, Supply Chain, Planning, Finance, Marketing, Merchandising, Customer Service, and Product teams to ensure alignment across commercial initiatives, operational execution, and new product launches.
- Build and maintain strong relationships with Amazon Vendor Managers and cross-functional Amazon teams. Lead regular business reviews, identify growth opportunities, and collaborate on initiatives that strengthen the partnership and accelerate business growth.
- Continuously evaluate account performance, inventory trends, operational metrics, and digital shelf execution to identify opportunities that improve sales, profitability, customer experience, and operational efficiency.
- Stay current on Amazon retail trends, Vendor Central capabilities, ecommerce innovations, and marketplace best practices to continuously evolve strategy, execution, and business performance.
What You'll Bring to the Table
- Bachelor's Degree in Business, Marketing, Finance, Supply Chain, or related field
- 5+ years of ecommerce or account management experience with 3+ years managing Amazon Vendor Central (1P) business
- Proven experience managing Amazon revenue growth, profitability, inventory planning, and operational execution
- Strong understanding of Amazon retail operations, purchase order management, forecasting, replenishment, promotional planning, and supply chain best practices
- Understanding of Amazon advertising tools and how to launch and accelerate products on the platform
- Experience with Amazon Retail Analytics (ARA), Vendor Central reporting, Stackline, CommerceIQ, Pacvue, or similar ecommerce analytics platforms preferred
- Advanced Microsoft Excel skills; experience with Power BI preferred
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The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Sr Amazon Account Manager
Salary or Pay Range: $135,000 - $145,000
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Explorer persona.
This organization participates in E-Verify.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.
Job Category: Corporate
Nearest Major Market: Boston