Director, Marketing Operations

Overview

The Director of Global Marketing Operations is responsible for the operational excellence of the Global Marketing team, including GTM, Project management, global processes and workflows, planning and execution, as well as a holistic strategy and operational view of the marketing budget. This role manages a team that is responsible for managing the workflow of project deliverables with appropriate tools and resources and leading processes that increase efficiency and bottom line.

What You'll Do

• Lead best-in-class Go-to-Market process that accelerates strategic and creative excellence, creates rhythm, and provides clear milestones and priorities across all functions.
• Create budget efficiencies across working teams.
• Partners with CX teams (e.g., Product, eComm, etc.) to create key partnerships to unlock operational excellence.
• Oversee the Marketing budget – Including Annual Planning, Quarterly optimizations, and day-to-day management across teams and Finance.
• Manage, develop, train and actively coach marketing and creative project teams.
• Leading a team to drive global strategic plans and frameworks to execution through defined workflows, timelines and in partnership with cross-functional teams.
• Lead the implementation and on-going optimization of global marketing processes and tools that will support and improve the operations of the marketing organization.
• Drive the Resource Management for marketing and creative with a clear line of sight to optimize timelines, capacity and resources to increase efficiency.
• Lead teams to drive seasonal planning and execution on a global scale in partnership with the marketing team ensuring brand alignment on project priorities, marketing objectives and timing implications.
• Ensure partnership across cross-functional teams to review creative requests, facilitate and maintain effective communication throughout project lifecycle (timelines, routing, job prioritization).
• Leverage deep understanding of brand’s marketing calendar, understanding when briefs are due, driving timeline with marketing and thoroughly reviewing all briefs to ensure strategy is clear and necessary content is included.
• Drive the adoption of marketing tools and processes with cross-functional partners and regional marketing teams.
• Lead the continuous optimization of processes, tools, metrics, and technology that will support and improve the operations of the marketing organization.

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What You'll Bring to the Table

• BS or BA in business, marketing or related field.
• Project management certifications are appreciated.
• 10+ years of solid marketing project management experience, including a track record of effectively delivering projects in a fast-moving environment on time and within budget.
• 3 years of experience managing a team.
• Project management experience with the ability to effectively manage time, multi-task, and prioritize; operates with a sense of urgency.
• Ability to take initiative, work independently, and prioritize tasks; strong time-management, organizational, and problem-solving skills.
• Proven leadership, experience leading large cross-functional teams and regional teams.
• Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Strong communication abilities, both written and verbal; ability to communicate with all levels of seniority in an effective and professional manner.
• Excellent communicator with a desire to improve processes.
• Hands on experience working in a project management system.