Digital Hub Operations Manager
Westwood, MA, US, 02090
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
The Digital Hub Operations Manager drives execution, operational excellence, and organizational effectiveness across Crocs' global Digital Commerce organization. This role partners with cross-functional leaders to translate strategy into action, manage key business initiatives, support Digital Hub operations, and drive alignment across global and regional teams.
What You'll Do
- Lead the planning, execution, and governance of strategic Digital Commerce initiatives, ensuring projects are delivered punctually and aligned with business priorities
- Manage a portfolio of cross-functional programs, tracking milestones, risks, dependencies, budgets, and executive-level reporting
- Serve as the operational lead for Digital Hub activities, coordinating business reviews, leadership meetings, all-hands forums, and recurring operating rhythms
- Partner with Digital, Marketing, Analytics, Onsite Experience, Technology, and Commercial teams to drive alignment and successful execution of central initiatives
- Lead organizational change initiatives, including transition planning, collaborator engagement, communication strategies, and adoption efforts spanning international and local groups
- Facilitate cross-functional problem solving, identify operational bottlenecks, and implement scalable solutions that improve efficiency and business performance
- Build executive presentations, dashboards, status reports, and communications that provide visibility into business priorities, project progress, and organizational performance
- Establish and maintain project management standards, tools, and processes that drive accountability, transparency, and execution excellence
- Promote a culture of teamwork, continuous improvement, accountability, and operational excellence within the Digital Commerce organization
- Analyze business needs, assess organizational impacts, and recommend process, governance, or structural improvements that support future growth and scalability
What You'll Bring to the Table
- BS or BA in business, marketing or related field or equivalent experience.
- At least 5+ years of solid marketing operations experience including a track record of effectively managing a budget, implementing processes, delivering projects in a fast paced environment on time and within budget
- Strong process organizational change and process implementation experience
- Project management experience with the ability to effectively manage time, multi-task and prioritize; operates with a sense of urgency
- Ability to take initiative, work independently and prioritize tasks; strong time-management, organizational and problem-solving skills
- Shown leadership experience leading large cross-functional groups along with geographic teams
- Adjust quickly to changing priorities and conditions
- Cope effectively with complexity and change
- Strong communication abilities both written and verbal; ability to connect with all levels of seniority in an effective and professional manner
- Must have extensive experience and proficiency in Excel tools and functionality
- Hands-on experience working in a project management system
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The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Digital Hub Operations Manager
Salary or Pay Range: $115,000 - $125,000
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
This organization participates in E-Verify.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.
Job Category: Corporate
Nearest Major Market: Boston