Manager, Quality
Ho Chi Minh City, VN
Working Location
North Vietnam (Thai Binh)
Overview
As a Quality Manager, you will work closely with quality team and key stakeholders to define quality issues through root cause analysis and data analytics to enable standardisation and enhancement of our Quality Standards across all our Vietnam factories. you will support ongoing development of the Quality strategy and take the lead in developing PROCESS, POLICIES and PROCEDURES and ensure compliance against these standards, working to develop, communicate, train, and embed, ensuring Quality Standards that are always fully comply with internal and external requirements.
What You'll Do
- Lead and manage the QC team in daily inspection activities
- Verify product quality at all stages (materials, components, in-process, final product)
- Implement preventative measures to ensure quality issue are totally eradicated or minimized
- Conduct final inspections before shipment
- Manage and track defect rates and quality metrics
- Issue and follow up on quality reports
- Coordinate with factories on quality improvements
- Train and supervise QC inspectors
- Ensure accurate documentation of all quality control activities
- Implement and monitor AQL standards
- Verify compliance with brand quality requirements
- Provide findings from quality issues on the back end up through Product Operations / Development to have a “Closed Loop” of learning to ensure that issues are resolved, changed, and implemented at the front end of Product Creation.
- Ensure adherence to Quality standards through effective monitoring via auditing, measuring, tracking and Build clear CAPs where performance standards are not being met with improvement plans managed effectively and tracked.
DELIVERABLES AND INDICATORS (KPIs):
Defect Returns, First Time Pass Rate, Factory Process Audit, Claim Handling
What You'll Bring to the Table
Education:
- Bachelor or above
- Bachelor’s degree or equivalent experience in engineering, Quality Control, or related field
Experience:
- 7 years or above
Knowledge:
- Shoe making process.
- Technically strong & analytical attitude – solving relevant problems with strong process and data driven.
- AQL & Final Inspection
- Excel, Power Point
- Reporting
- Daily In-process control
- Quality System Audits
- Digital quality system e.g. Inspectorio
- Physical Testing
Interpersonal Skill:
- Excellent communication
- Fluent English (Chinese is plus)
- Problem solving
- Honest & Doer attitude
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
Job Category: Corporate
