Logistics Specialist

Overview

Crocs, Inc. (Nasdaq: CROX) is a world leader in innovative casual footwear for women, men, and children, combining comfort and style with a value that consumers know and love. The Company's brands include Crocs and HEYDUDE and its products are sold in more than 85 countries through wholesale and direct-to-consumer channels. (For more information on Crocs, Inc. please visit investors.crocs.com. To learn more about our brands, please visit www.crocs.com or www.heydude.com or follow @Crocs or @heydude on Facebook, Instagram and Twitter.)

What You'll Do

I - PURPOSE OF THE ROLE:
Handle logistics documentation regarding our distributors when picking up product at factory.

II - KEY RESPONSIBILITIES:
• Primary focus of this position is to provide a high level of customer satisfaction by focusing on the timely 
resolution of issues and cultivating close working relationships with sales and customers.
• Monitor order book and maintain established metrics for order fulfillment activities.
• Prepare monthly shipment plans to ensure timely delivery of customer orders.
• Manage, track, and trace shipment status.
• Create EXCEL packing lists and commercial invoices once orders are picked from the factory.
• Monitor shipment status with the forwarder and factory.
• Design logistics reports and prepare monthly logistics reports.
• Manage factory and carrier relationships.
• Collaborate closely with all stakeholders regionally and globally (commercial, supply chain, manufacturing 
site, finance, etc.).
• Identify areas for improvement and implement corrective actions as needed.
• Manage exception cases.

III - KEY DELIVERABLES & INDICATORS (KPIs):
On time documentation provided to customer with 100% accuracy

IV - KEY ROLE DIMENSIONS:
• Key relationship with:
- Internal: Planning team, Customer service team, Sales team 
- External: Factory in 5 origins, Freight forwarder in 5 origin factories located
• Geographical responsibility area:
Global

Work location: 

Crocs Vietnam LLC.
Add: Floor 21st, Saigon Centre Tower 2, No. 67, Le Loi Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam 
Tel: 028 7302 8192

What You'll Bring to the Table

• Experience:
- 3 years+ experience in fulfillment/logistics/customer service
- Verbal and written English communication
- Willing to take new challenges and willing to learn

• Knowledge:
- Knowledge of supply chain, logistics, order fulfillment and distribution

• Skills:
- Experience on SAP system and Excel report is preferred.
- Microsoft Outlook Suite
• Languages: Fluency in English 
• Education: University and above
• Travel Requirement: Travel is required for sometimes not often

What do we offer? 
Probation: (2 months)
✓ Fully entitled to 100% salary.
✓ Entitle SHUI insurance (social - health - unemployment insurances) contribution.
Employment:
✓ A job within a unique and fast-growing global brand.
✓ An international & professional work environment.
✓ 13th month salary, yearly bonus opportunity.
✓ Annual company outing trip.
✓ Annual health check-up.
✓ Commercial 24h insurance, SHUI insurance.
✓ Complimentary Crocs shoe, Crocs uniform T-shirt.
✓ Milestone award (medal, cup, certificate)
✓ Training curriculum by Crocs global e-learning platform & local practice session which offers you better 
every day for your personal growth.
✓ Additional holidays/ year: 14 days annual leave + 2 days Christmas + 1 day Year-end closure.
✓ Work hours: Mon to Thurs(8:30am -> 5:30pm)/ Fri (8:30am -> 3pm). Plus ‘Flex + Core’ WFH policy.
✓ And so much more!