Customer Service Representative (6 months contract)
Singapore, Singapore, SG, 138589
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
As a Customer Service Representative at Crocs, Inc., you will play a key role in managing wholesale order processing and inventory fulfillment, ensuring timely and accurate service for both internal and external customers. This contract position requires someone who is proactive, organized, and able to manage customer accounts independently while maintaining a high standard of customer satisfaction.
What You'll Do
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Order Processing & Fulfillment: Manage wholesale orders and ensure accurate, timely fulfillment of inventory.
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Customer Interaction: Communicate regularly with the Sales Team, Warehouse, and external customers via phone and email to resolve issues, process orders, and ensure satisfaction.
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Problem Resolution: Proactively identify operational issues and resolve them independently, ensuring customer needs are met efficiently.
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Performance Metrics: Maintain a 95% On-Time Shipping (OTS) metric, collaborating with internal teams to address delays and maintain smooth order flow.
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Vendor & Customer Relations: Handle Return Merchandise Authorizations, warranty requests, and markdowns. Coordinate with vendor compliance to meet specific requirements.
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Tracking & Reporting: Monitor order books, track critical orders, and provide visibility of order status to key stakeholders.
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Cross-Functional Collaboration: Work closely with demand planning, sales, and management to address supply chain issues and resolve delays.
What You'll Bring to the Table
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Customer Service Experience: Extensive experience in customer service, especially in a B2B context.
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Communication Skills: Strong written and verbal communication abilities.
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Problem-Solving & Independence: Ability to research, analyze, and resolve issues with sound judgment.
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Organizational Skills: Proficiency in time management and multi-tasking.
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Technical Proficiency: Working knowledge of Microsoft Excel and SAP.
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Language Skills: Fluency in English, with a preference for candidates who can converse in Chinese, Japanese, or Korean.
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
Job Category: Corporate