Senior Specialist, Store Excellence
Shanghai, SH, CN
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
The Senior Specialist, Store Excellence reports to the WHS Store Excellence Manager. This role oversees key initiatives to boost WHS store performance, optimize partner collaboration, and ensure seamless GTM strategy execution, leveraging project management, cross-functional coordination, and data-driven insights.
What You'll Do
WHS Incentive & Subsidy Program Management
• Engage in end-to-end lifecycle of WHS incentive/subsidy programs, including designing mechanisms
(criteria, rules) aligned with business goals.
• Adjust promotion schemes through price alignment and refine processes based on partner feedback.
• Track program implementation, follow up with partners to resolve bottlenecks, and verify data for payment
settlement.
• Conduct audit checks to ensure compliance and accuracy of incentive/subsidy activities.
GTM Strategy Execution & Store Excellence Project
• Collaborate with cross-functional teams (Marketing, Merchandising, VM) to translate GTM requirements
into store actionable plans.
• Ensure timely, accurate GTM execution in stores and validate quality via regular checks.
• Support development, rollout, and optimization of Store Excellence projects (e.g., virtual store visits,
livestreaming, operational standards).
What You'll Bring to the Table
• Bachelor’s degree in relevant field.
• 3-5 years of experience in retail operations, data analysis, or related functions.
• Proficiency in Microsoft Excel and deep understanding of incentive/subsidy calculation logic.
• Ability to analyze operational data and generate actionable reports.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams/partners.
• Strong execution, attention to detail, and ability to manage multiple tasks to meet deadlines.
• Proactive problem-solving mindset and adaptability to changing business needs.
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
Job Category: Corporate