Retail Operations Specialist
Shanghai, SH, CN
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
Coordinate cross-functional teams and provide back-end system support to ensure stores are fully prepared for opening and maintain smooth, stable day-to-day operations. Drive alignment across stakeholders, ensure store data and system configurations are accurate and timely, track operational issues, and support stores in meeting company operational standards.
What You'll Do
- Project planning and governance - Create and maintain store-opening plans, milestone trackers, checklists and RACI; organize kick-off and progress reviews; identify dependencies, delays and escalation needs.
- Cross-functional coordination - Act as the Retail Operations coordination point across Store Development, Finance, IT, HR, Merchandising, Visual Merchandising, Marketing, Supply Chain, District Managers and vendors.
- Store data and system setup - Consolidate and validate store master data; coordinate store-code creation and required system setup, including SAP, POS/APTOS, payment/tender settings, devices, network and user access; follow through on testing and issue closure.
- Opening readiness - Track permits and required documents, staffing readiness, training, initial inventory, fixtures, supplies, uniforms/work shoes, staff badges, signage, marketing materials and opening-day operational needs.
- Site handover and pre-opening support – Assist relevant teams with operational input during site handover, punch-list follow-up and pre-opening inspections; support the verification of safety, security, cash handling, stockroom, customer flow and operating readiness before opening.
- Budget, purchasing and payment support - Track approved opening budgets and purchase/payment status; prepare or coordinate PO/Non-PO requests, invoice documentation, deposits and vendor follow-up with Finance and Procurement.
- Opening execution and stabilization - Support opening-day execution, coordinate issue resolution, and maintain an issue log through the post-opening stabilization period; complete handover to the store and relevant owners.
- Reporting and continuous improvement - Provide clear status reporting on progress, risks and decisions; conduct post-opening reviews, capture lessons learned and continuously improve templates and opening standards.
- Other retail operations support - Support store closures, special retail projects and other operational assignments as required.
- Ad hoc work - Perform other duties, ad hoc tasks and operational support assignments as requested by the line manager or business needs.
What You'll Bring to the Table
- Bachelor's degree or above in Business Administration, Retail Management, Project Management or a related field; equivalent practical experience will also be considered.
- 2-4 years of experience in retail operations, store opening, project coordination or multi-store support; experience in footwear, apparel or lifestyle retail is preferred.
- Strong project coordination, planning, follow-up and problem-solving skills; able to manage multiple openings and changing priorities.
- Detail-oriented, accountable and able to work independently under pressure in a fast-paced environment.
- Strong communication and stakeholder-management skills; comfortable working with internal teams, store teams, landlords and vendors.
- Proficient in Microsoft Excel, PowerPoint and Word; experience with project trackers and retail systems such as SAP/POS is an advantage.
- Good written and spoken English and Chinese.
- Willing to travel according to project needs.
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
Job Category: Corporate