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eCommerce Marketplace Manager

Requisition ID:  10297
Job Location(s): 

SELANGOR, MY, 47260

Time in Office:  Hybrid

Overview

Lead and execute the growth strategy for online marketplaces, driving sales, visibility, and operational excellence through data, category insights, and digital initiatives. You’ll manage end-to-end operations, oversee a junior team member, and collaborate closely with cross-functional teams across Malaysia and Singapore.

What You'll Do

1. Strategy & Execution

  • Develop platform-specific growth strategies aligned with business goals.

  • Identify opportunities for campaigns, bundles, and launches.

  • Set sales targets, manage promotional calendars, and pricing decisions.

  • Optimize ad spend for ROAS and GMV growth.

  • Manage marketplace relationships and campaign participation.

2. Stakeholder & Enabler Management

  • Liaise with internal teams (planning, merchandising, logistics, etc.) and external enablers.

  • Oversee product launches, creatives, store updates, and campaign execution.

  • Ensure SLA compliance and performance improvements.

  • Build strong marketplace partnerships for brand-first visibility.

3. Performance Management

  • Monitor KPIs (GMV, traffic, conversions, return rate, etc.).

  • Conduct business reviews and drive continuous improvement.

  • Analyze performance reports and act on insights.

4. Listings, Content & Campaign Management

  • Ensure accurate, optimized product listings and SEO-aligned content.

  • Plan and execute major campaigns with marketplaces (e.g., 11.11, Pay Day).

  • Manage flash sales, vouchers, bundles, and exclusive offers.

5. Cross-Functional Collaboration

  • Coordinate with supply chain and merchandising to ensure stock readiness.

  • Monitor inventory health and support operational planning.

  • Share marketplace feedback to refine product strategies.

What You'll Bring to the Table

  • Bachelor’s in Business, Marketing, E-Commerce, or related field; MBA is a plus.

  • 5+ years in eCommerce or marketplace operations (Shopee, Lazada, Zalora, etc.).

  • Experience with third-party enablers and campaign management.

  • Strong data analysis skills (Excel, Google Analytics, BI tools).

  • Deep knowledge of SEO, pricing strategies, and marketplace tools.

  • Proven cross-functional collaboration and stakeholder management skills.

  • Fluent in English and Malay.

  • Agile, results-driven, and comfortable in fast-paced environments.

  • Experience managing or mentoring team members is a plus.

 The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

 

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

 

Job Category: Corporate 

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