Manager, Retail Operations
São Paulo, SP, BR, 04547-003
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
Crocs Brasil Comércio de Calçados LDTA ("Crocs Brasil"), a subsidiary of Crocs, Inc. and is the employing entity for this position.
The Manager, Retail Operations role at Crocs Brasil is responsible for leading the operational efforts between the Retail Back office and Retail field including communication, labor planning, event planning, new store set ups and system management.
What You'll Do
- Conduct regular store visits to monitor operations, ensure execution of brand standards, and identify improvement opportunities.
- Monitor store performance through analysis of sales, operational KPIs, and customer service indicators, proposing strategic action plans to achieve or exceed targets.
- Assist in managing and driving all operational aspects of store openings, closings, relocation and upgrades to ensure smooth implementation and budgets and timelines are met
- Support and develop store managers and teams by identifying training needs and ensuring disciplined execution of operational routines.
- Support the Retail stores with all systems eg. Linx, LinxPOS, Kudos, NeoMode
- Represent the field’s needs when reviewing current and future functionality for all systems. Participate in system testing as needed including APTOS testing for all promotions
- Ensure key initiatives are communicated to stores via weekly and monthly newsletters, Go To Market, etc.
- Help plan and execute Retail meetings
- Manage budgets, PO's, invoices for all retail vendors
- Manage monthly business reporting and distribute to key stake holders for analysis. For example, CRM, Supply spend, LP audits, and cash overages/shortages
- Establish collaborative communication and act as the main point of contact with other supporting function teams such as Planning, Merchandising, Allocation, Marketing, Visual Merchandising, Inventory Control, Learning & Development, Finance and Human Resources ensuring clear communication, process standardization and, resolution of operational matters
- Participate in cross functional meetings to represent Retail team. Share business updates and collaborate as needed in driving overall Crocs Brasil business.
- Ensure the Crocs Brasil policies and procedures are respected and followed within Retail team.
- Support various departments on one-off projects as needed
- Maintain recognition program with tracker and evolve program as needed to support field.
What You'll Bring to the Table
- Bachelors Degree
- 5 years’ of relevant work experience. Experience in retail is preferred
- Proficient in Microsoft Office particularly Excel.
- Excellent time management and organization skills.
- Strong decision-making skills, driving towards consistent and effective results.
- Strong attention to detail and accuracy.
- Customer focused and service oriented.
- Ability to work closely with functional and cross-functional team members and strive toward a unified vision.
- Demonstrated ability to work well under pressure, prioritize and multi-task in a fast-paced environment.
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.
Job Category: Corporate