Sales Associate, Personalization
New York, NY, US, 10012
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
As a Sales Associate, Personalization at Crocs, you will bring a blend of creativity and consumer insight to the role, specializing in personalized footwear experiences that reflect individual style, comfort, and innovation. This role combines retail service with hands-on customization, helping consumers express their style through unique shoe designs!
What You'll Do
- Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
- Perform customizations such as painting, creating CHARM stories in partnership with the consumer, and/or personalizing product with other accessory additions
- Place Jibbitz in shoes per consumer’s request
- Educate consumers on materials, techniques, and care instructions
- Maintain a clean and organized personalization station
- Process sales transactions and manage inventory related to personalization supplies
- Assist, at times, in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience
- Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
- At times, may need to represent the brand and/or store on social media or at public relation events
- Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives
- Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc
What You'll Bring to the Table
- Must be 18 years or older
- Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position
- Prior retail or customer service experience preferred
- Outstanding communication and interpersonal skills
- Attention to detail and ability to follow design instructions
- Artistic skills in painting, drawing, or crafting
- Portfolio of past customization work is optional, but highly encouraged
The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.
- Ability to move merchandise with appropriate equipment to and from backroom and sales floor
- Ability to place and arrange items on all shelves and racks
- Ability to climb and descend ladders while carrying merchandise
- Ability to lift 30 pounds or more with assistance
- Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
- Ability to stand, walk, kneel, or balance for a duration of time
- Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer
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The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Sales Associate, Personalization
Salary or Pay Range: $19.50 - $20.00
Pay is dependent on experience and geographic area.
This position is eligible to participate in a company incentive program.
The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.
Job Category: Retail
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City