Personalization Specialist, SOHO

Overview

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

As the Personalization Specialist, you will bring a blend of creativity and consumer insight to the role, specializing in personalized footwear experiences that reflect individual style, comfort, and innovation. This role combines retail service with hands-on customization, helping customers express their style through unique shoe designs. 

What You'll Do

· Greet and assist customers with selecting shoes and personalization options.

· Perform customizations such as painting, creating CHARM stories in partnership with the consumer, and/or personalizing product with other accessory additions

· Maintaining Crocs personalization standards while meeting consumer’s needs.

· Deliver outstanding service to our consumers using our C.H.A.R.M service model

· Place jibbitz in shoes per consumer’s requests

· Maintain a clean and organized personalization station.

· At times, may need to represent the brand and/or store on social media or at public relation events.

· Educate customers on materials, techniques, and care instructions.

· Process sales transactions and manage inventory related to personalization supplies.

· Collaborate with team members to ensure a smooth customer experience.

· Learn & assist in various departments, at times, within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.

What You'll Bring to the Table

· Must by 18 years old or older

· Prior retail or customer service experience preferred.

· Artistic skills in painting, drawing, or crafting.

· Attention to detail and ability to follow design instructions.

· Strong communication and interpersonal skills.

· Ability to climb and descend stairs and ladders carrying merchandise daily

· Ability to lift 30 pounds or more with assistance daily

· Ability to be on your feet for at least 8 hours per shift and to continuously move around all areas of the store daily

· Ability to also be required to stand, walk, kneel, or balance for a duration of time daily

· Ability to read instructions, reports, and information on computer/register screens and to key information into the computer daily

· Portfolio of past customization work (optional but encouraged).