Operations Manager

We are seeking a highly motivated and experienced Manager, Distribution Center Operations to lead a high-volume, highly automated omnichannel distribution operation. This role is responsible for driving operational excellence across safety, quality, service, productivity, inventory accuracy, and employee engagement while developing a high-performing team of leaders and associates.

The ideal candidate is a hands-on leader with a passion for developing talent, leveraging technology, and continuously improving processes in a fast-paced distribution environment. This individual will partner closely with Operations, Inventory Control, Transportation, Human Resources, Safety, and Maintenance teams to ensure the facility consistently achieves business objectives while fostering a culture of accountability, collaboration, and continuous improvement.

Operational Leadership

• Lead end-to-end distribution center operations to ensure achievement of safety, service, quality, productivity, and cost objectives.
• Drive operational execution through effective labor planning, resource allocation, and performance management.
• Monitor and analyze key performance indicators (KPIs), identify trends and root causes, and implement corrective actions to improve performance.
• Ensure compliance with all company policies, safety standards, and regulatory requirements.
• Manage operations within a union-free environment while maintaining positive associate and leadership relationships.
• Support inventory accuracy initiatives and partner with cross-functional teams to resolve operational challenges.

Automation & Continuous Improvement

• Partner closely with Automation, Engineering, Maintenance, and IT teams to maximize automated system performance and facility throughput.
• Leverage WMS and operational reporting tools to identify process improvement opportunities and support data-driven decision making.
• Champion Lean, Six Sigma, and continuous improvement initiatives that improve productivity, quality, and associate experience.
• Lead change management efforts associated with process, technology, and operational enhancements.

Leadership & Talent Development

• Lead, coach, and develop supervisors and front-line leaders to build a strong leadership pipeline.
• Establish clear performance expectations and provide regular coaching, feedback, and development opportunities.
• Foster an inclusive culture that values collaboration, accountability, employee engagement, and continuous learning.
• Conduct performance reviews, succession planning, and talent development activities to support business growth.
• Promote open communication and empower team members to identify opportunities and solve problems.

Financial & Business Performance

• Manage labor expenses and operational costs while maintaining service and productivity targets.
• Support annual operating plans and departmental budgets.
• Identify opportunities to improve efficiency, reduce waste, and optimize operational performance.
• Collaborate with Supply Chain, Transportation, Planning, and Finance partners to ensure execution of business priorities.

• Bachelor's degree in Supply Chain, Logistics, Business, Industrial Engineering, or a related field, or equivalent combination of education and experience.
• 5+ years of progressive leadership experience within high-volume distribution, fulfillment, manufacturing, or logistics environments.
• Experience leading large teams through multiple levels of leadership.
• Experience operating within highly automated or mechanized distribution environments preferred.
• Omnichannel distribution experience supporting Retail, Wholesale, and E-Commerce fulfillment preferred.
• Strong understanding of warehouse operations, labor management, inventory control, and performance metrics.
• Experience with Warehouse Management Systems (WMS); Manhattan Associates experience preferred.
• Proven track record of driving operational excellence, continuous improvement, and employee engagement.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Experience managing multiple priorities in a fast-paced environment.
• Excellent communication, relationship-building, and leadership skills.
• Advanced proficiency with Microsoft Excel, PowerPoint, Outlook, and other business applications.

Preferred Candidate Profile

• Experience leading operations in facilities utilizing automation technologies such as AutoStore, AS/RS, goods-to-person systems, conveyor sortation, or robotic fulfillment solutions.
• Lean, Six Sigma, or continuous improvement certification is a plus.
• Demonstrated success improving safety, productivity, quality, and service metrics within a large-scale distribution operation.