Business Solutions Architect (WMS)

Overview

The Business Solutions Architect is responsible for supporting, coordinating, and actively participating in system projects and solution support for applications used within the Crocs Inc. network of Distribution Centers.  The primary focus is on Manhattan Warehouse Management (WMOS18), however other existing DC applications may fall under this position as needed. 

This role is an experienced systems resource who is familiar with distribution center processes and how they translate into IT applications and will work with multiple departments to identify areas for process or system improvement. This role will also manage a team of Business Solutions Analysts, who provide production support to Operations for Manhattan Warehouse Management and other DC Systems.   

What You'll Do

• Own the configuring, building, or enhancing DC Systems to support internal business functions.   
• Develop and maintain expertise on system functional flow at the Distribution Center.
• Own regional business process design and configuration of WM or related DC Systems Applications.  
• Manage team of analysts to support incoming queries and requests from Distribution Center end users.
•  Partner with global peers to establish and maintain best practices across DC System support teams.  
• Work with internal and external teams to manage and prioritize issues lists. Gather required information related to the requests, troubleshoot to determine root cause, and provide solutions to end users.  Where necessary, replicate issues in non-production environment and escalate to appropriate IT departments, both internal and external. 
• Act of point of escalation for production impacting system issues.  Work with internal and external resources to quickly triage and resolve severity 1 or 2 issues.
• Manage communication and status updates to impacted parties and management.  
• Establish good working relationships with all levels of Operations – supervisors to end users.  
• Work with the Operations team to identify pain points and opportunities for additional training.  
• Work with Business Solution Architects to identify if there are potential system or process changes that can relieve common issues in Operations.
• Review and consult on business processes, design problems, and make recommendations for process improvement. 
• Facilitate regional reviews of functional specifications and serve as a resource for operations creating requirement documents.    
• Develop and run functional unit test procedures to ensure development aligns to business requirements and functional specs prior to release for UAT or other testing for projects and systems impacting Distribution Centers.
• Coordinate and perform regional customer acceptance testing and implementation of new code deliveries from Manhattan Associates.

What You'll Bring to the Table

• Bachelor of Science in Computer Science, Computer Information Systems, Business, Supply Chain Technology or other relevant field or equivalent years of relevant and related experience
• Minimum 5 years of experience working in Manhattan Associates Warehouse Management for Open Systems, version 2012 and later.  
• Expertise in Manhattan Warehouse Management software and configuration
• Understanding of relational databases and intermediate or above ability to query across database tables in SQL Developer to assist in troubleshooting and testing of Manhattan configuration and builds.
• Strong decision-making skills used to determine different priority levels for reported incidents as well as the ability to prioritize amongst multiple initiatives in a fast-paced environment.
• Excellent communication, presentation, and interpersonal skills with the ability to communicate the status of an incident to various audiences, technical and non-technical.
• Excellent organizational, time management, and administrative skills to excel at coordinating multiple projects and priorities simultaneously and flexibility to adapt to change.  
• Intermediate knowledge of the most used business applications 
• Strong analytical and product management skills required, including thorough understanding of how to interpret customer business needs and translate them to application and operational requirements
• Experience in successfully leading team members, either direct or non-direct reports
• Ability to work onsite at the Crocs Inc. Las Vegas Distribution Center (not a remote position)

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