IT Service Desk Technician

Overview

Crocs, Inc. (NASDAQ: CROX) is a world leader in innovative casual footwear for men, women and children. The company offers several distinct shoe collections with more than 300 four-season footwear styles. All Crocs™ shoes feature Croslite™ material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight, non-marking and odor-resistant qualities that Crocs wearers know and love. Crocs fans “Get Crocs Inside” every pair of shoes, from the iconic clog to new sneakers, sandals, boots and heels. Since its inception in 2002, Crocs has sold more than 200 million pairs of shoes in more than 90 countries around the world. 

What You'll Do

• Provide support for all IT-related issues across retail locations, distribution centers, and corporate offices.
  
• Troubleshoot hardware and software issues on various devices, including PCs, laptops, mobile devices, and point-of-sale (POS) systems.
  
• Maintain asset inventory per defined processes.
  
• Manage various application access permissions.
  
• Document incidents and resolutions in detail within the ITSM system.
• Develop and maintain standard operating procedures.
• Deliver training sessions on the use of IT equipment and software applications, aiming to reduce the volume of user errors and support tickets.
• Create user-friendly guides and resources for common issues to empower users to resolve minor issues independently.
• Support IT & business-led project implementations, including new software deployments and hardware upgrades.
• Collaborate with project teams to ensure that IT infrastructure and services align with business goals and project timelines.
• Assist in the testing and evaluation of new technology solutions to support business initiatives. 

What You'll Bring to the Table

• Associate's or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience
  
• Proven experience as an IT Support Technician or similar role.
  
• Strong understanding of computer systems, mobile devices, and other tech products.
  
• Ability to diagnose and resolve basic technical issues.
  
• Excellent communication skills and the ability to provide step-by-step technical help, both written and verbal.
  
• Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar is an advantage.
  
• Ability to prioritize, manage and meet deadlines. 
  
• Effectively manage time and operate with a sense of urgency.
  
• Adjusts quickly to changing priorities and conditions.
  
• Copes effectively with complexity and change. 

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