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Associate Specialist, Owned eCommerce

Requisition ID:  9637
Job Location(s): 

Gangnam-gu, Seoul , KR, 06192

Time in Office:  Hybrid

Overview

The Associate Specialist, Owned eCommerce supports the daily operations and strategic execution of Crocs.com in Korea. This role focuses on site management, order processing, and digital merchandising to drive conversion and reflect the brand’s identity online.

What You'll Do

1. Onsite Operations (SFCC, Contentstack):

  • Manage site content, assets, and promotions

  • Collaborate with global teams to align assets with local GTM plans

  • Enhance UI/UX; monitor site and app stability

  • Respond to customer inquiries and handle reviews

  • Conduct QA/UAT on promotions and new features

2. Order Management (SAP):

  • Daily return/refund handling and order tracking

  • Analyze shipment and sell-through data

  • Report on order and sales performance

3. Strategic Projects & Collaboration:

  • Benchmark against global sites and competitors

  • Contribute to global initiatives (system upgrades, new tools)

  • Partner with D&L, CS, MD, MKT, and Finance teams

KPIs

  • Onsite revenue & conversion

  • App engagement

  • Operational accuracy

What You'll Bring to the Table

  • Education: Bachelor’s degree

  • Experience: 2+ years in eCommerce operations

  • Skills:

    • Strong Excel & data analysis

    • Familiar with SAP, SFCC, Contentstack

    • Web analytics (GA, Adobe Analytics, etc.)

    • Fluent in Korean & English

    • Basic design tool knowledge (Figma, Photoshop/XD a plus)

  • Traits:

    • Effective communicator

    • Problem-solver and team player

    • Deadline-driven

 The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

 

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

 

Job Category: Corporate 

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