IT Service Desk Technician

Overview

Essential duties and responsibilities:

Technical Support:
•    Provide outstanding support for all IT-related issues across retail locations, distribution centers, and corporate offices.
•    Solve hardware and software issues on various devices including PCs, laptops, mobile devices, and point-of-sale (POS) systems.
•    Maintain a flawless asset inventory per defined processes.
•    Run various application access permissions efficiently.
•    Document incidents and resolutions in detail within the ITSM system to ensure a smooth workflow.

Training and Documentation:
•    Develop and maintain standard operating procedures that ensure consistency and efficiency.
•    Deliver engaging training sessions on the use of IT equipment and software applications, aiming to reduce the volume of user errors and support tickets.
•    Build user-friendly guides and resources for common issues to empower users to resolve minor issues independently, encouraging a culture of self-reliance.

Project Assistance:
•    Support IT and business-led project implementations, including new software deployments and hardware upgrades.
•    Collaborate with project teams to ensure that IT infrastructure and services align with business goals and project timelines.
•    Assist in the testing and evaluation of new technology solutions to support business initiatives and drive innovation.

What You'll Do

Job requirements and skills

•    Associate's or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.
•    Demonstrable experience as an IT Support Technician or in a similar role.
•    Good understanding of computer systems, mobile devices, and other tech products.
•    Ability to diagnose and resolve basic technical issues effectively.
•    Superb communication skills and the ability to provide step-by-step technical help, both written and verbal.
•    Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar are an advantage.
•    Proven ability to prioritize, handle, and meet deadlines in a fast-paced environment.
•    Effectively handle time and operate with a sense of urgency and determination.
•    Adjust quickly to changing priorities and conditions, demonstrating flexibility and adaptability.
•    Manage complexity and change effectively while maintaining a positive approach.

What You'll Bring to the Table

You will be working in our modern, semi-automated warehouse located in Dordrecht. Due to the accessibility of our Distribution Center, having a driver's license and a car is a requirement. You will be working in shifts to effectively support the operation of our warehouse. We seek a candidate within 50 km of Dordrecht, with potential support needed in Hoofddorp.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.