eCommerce Operation Specialist, Philippines
City of Makati NCR, PH
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
Based in the Philippines, the E‑commerce Operations Specialist ensures operational excellence and platform hygiene across all E‑commerce channels. This role focuses on warehouse operations coordination, customer service alignment, SOP adherence, daily system checks, and performance reporting, ensuring the online business runs smoothly, accurately, and at scale.
What You'll Do
- Coordinate warehouse (WH) operations to support accurate, timely E‑commerce fulfilment
- Partner with Customer Service teams to ensure issue resolution, SLA adherence, and customer experience quality
- Track and monitor enabler KPIs and SOP adherence, flagging risks and gaps proactively
- Perform regular site integrity checks, including SIS UI/UX, content accuracy, and functionality
- Conduct daily platform checks across all channels (SKUs, pricing, campaigns, orders, sales in SAP)
- Ensure data accuracy and system alignment between platforms and SAP
- Update and maintain daily sales and performance reports
- Support investigation and resolution of order, fulfilment, or system discrepancies
- Work closely with the E‑commerce Executive and enabler to ensure operational readiness for campaigns
- Identify operational improvement opportunities and support process standardization
What You'll Bring to the Table
- 2–4 years of experience in E‑commerce operations, supply chain, or customer operations
- Hands‑on exposure to warehouse coordination and fulfilment processes
- Experience working with E‑commerce platforms and enablers
- Strong understanding of SOPs, controls, and operational KPIs
- Comfortable performing daily checks, reconciliations, and reports
- Experience with SAP or ERP systems preferred
- High attention to detail with a strong execution and follow‑through mindset
- Strong coordination and communication skills
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
Job Category: Corporate