Retail, Team Lead Operations

Overview

A world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world — and for good reason: since 2002, we’ve sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort, and value.

Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are!

As an Operations Team Lead you will give valuable experiences & world class service to consumers every day. In this role you will be responsible for ensuring that stock is maintained, inventoried, and recorded along with ensuring the sales floor remains stocked. This role offers opportunity to grow with some of the best teammates and partners in the industry.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Reinforces consistent operational standards, both on the sales floor & backroom management, through coaching, training and accountability
• Ensure back room is organized to easily identify needed product
• Maintain sales floor is full with all appropriate necessary stock
• Record and accept all incoming stock
• Assist in leading the store team in meeting and exceeding all performance metrics including sales, charms, customer service and more
• Coordinate, delegate, prioritize and meet store deadlines and follow up on daily actives within the building
• Proactively contributes to crafting a team environment that is enjoyable, shares suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Follow Crocs Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 18 years or older
• 2 – 3 years of total retail experience, ideal candidates will have a background in a previous store leadership role.
• You are a proven leader; you like tchallenge, empower, and drive team results
• Proven communication skills (written and verbal) tstore team, operations managers, District Managers & corporate partners
• Desire tsucceed in a high growth, fast-paced retail environment
• Flexible work schedule (which may include nights, weekends, holidays, and long hours) and regular attendance is necessary
• Must have a valid drivers license and a clean driving record
• The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made tenable individuals with disabilities tperform the essential functions.

Ability tmove merchandise with appropriate equipment tand from backroom and sales floor on a daily basis

Ability tplace and arrange items on all shelves and racks on a daily basis

Ability tclimb and descend ladders carrying merchandise on a daily basis

Ability tlift 30 pounds or more with assistance on a daily basis

Ability tbe on your feet for at least 8 hours per shift and tcontinuously move around all areas of the store on a daily basis

Ability talsbe required tstand, walk, kneel, or balance for a duration of time on a daily basis

Ability tread instructions, reports, and information on computer/register screens and tkey information intcomputer on a daily basis

Crocs is an Equal Opportunity Employer committed ta diverse and inclusive work environment. 

Pay Range: $14.00 – $26.00*

*Pay is dependent on experience, geographic area, and applicable state laws

Full Time positions are eligible for company benefits including but not limited tmedical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.