Sr. Manager, eCommerce Project Management
Broomfield, CO, US, 80020
Overview
Crocs is looking for a Sr Manager, eCommerce Project Management to lead all aspects of technical execution and project management for initiatives across Crocs-operated digital websites and platforms. This role will be responsible for handling and leading our existing Project Management team, as well as serving as the assigned Project Manager and lead on several projects and initiatives. The leader in this role will implement and evolve processes and standard methodologies within our established agile framework. Candidates must have previous, shown experience both directly leading sophisticated technical projects as well as experience leading and growing a team of project managers. This role will interact closely with other leaders across the Crocs organization and be ultimately accountable for all Digital Project Delivery.
What You'll Do
- Serve as leader and mentor for existing eCommerce Project Management team
- Grow and evolve the project management team to meet the needs of the business
- Responsible for coordination and successful execution of all Digital projects handled by your team
- Partner with leaders in eCommerce product management, development, technical operations, QA and UX to continually improve our ways of working
- Develop and maintain department metrics and scorecards using Atlassian tools to help supervise and share the health of project delivery practice
- Drive and facilitate quick and informed decision-making across different levels of the organization
- Schedule and lead all vital meetings, build and be responsible for the agendas, assemble and distribute all notes; ensure meetings are maximally productive in minimal time.
- Keep work on track through clear task lists, issue tracking, status reports, and meeting notes
- Serve as liaison between eCommerce delivery, eCommerce merchandising, global marketing, IT, finance, legal and other cross functional teams within the Crocs org
- Build and handle detailed (and often compressed) work back plans and production schedules when needed
- Facilitate testing of all results and changes
- Ensure that all tasks are appropriately staffed and help balance team resources through teamwork
- Facilitate lessons learned sessions to drive process changes, future improvements and innovation
- This role knows what to expect, what to do next, and how to keep teammates focused and productive
What You'll Bring to the Table
- BA/BS in Computer Science or related field (or equivalent hands on experience)
- 10 years of technical project management experience at a digital agency or brand passionate about direct-to-consumer eCommerce
- 5 years proven experience leading project delivery teams
- Have previous experience leading a project management department passionate about direct-to-consumer digital commerce initiatives for a large brand or agency
- Previous technical experience, experience as a developer or other validated technical expertise desired
- Have experience with agile principles and ceremonies, including working within a sprint-based Scrum framework, Kanban framework, etc.
- Expert experience with Jira, Confluence, and the Atlassian suite of tools. Previous admin experience a plus.
- Have mastery and first-hand experience of all executional tasks required to carry out technical digital projects
- Have the ability to troubleshoot production issues and dig deep into a problem across multiple systems at various levels
- Know every detail of the given digital project at any given moment, and serve as the “go-to” for all other members of eCommerce delivery team
- Able to look down the road to anticipate needs and mitigate risks or potential blockers
- Strong understanding of the Salesforce Commerce Cloud platform, Shopify platform, content management systems, headless eCommerce, and other eCommerce architectures/platforms a plus
- Ability to understand and communicate highly technical concepts to a variety of audiences (developers, architects, business owners, Crocs leadership)
- Comfortable with high pressure, high profile and fast-paced environments
- Excellent communication
- Highly organized and detail oriented
- Certified Scrum Master (CSM) certification a plus
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Sr. Manager, eCommerce Project Management 
Salary or Pay Range: $140,000 - $150,000
Workplace Persona: Collaborator
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
Job Category: Corporate
Nearest Major Market: Denver