Sr. Manager, IT Business Process Optimization
Broomfield, CO, US, 80021
Overview
This leadership position is within the Global Information Technology organization. This position is crucial to building a new function within the IT organization that focuses on optimizing the usage of our enterprise applications, primarily ERP. This role requires a strong understanding of both IT systems and business operations to identify areas for improvement, streamline workflows, and drive the adoption of best practices across the organization. With this being a new team, the ideal candidate will help build this function from the ground up based on a higher-level vision.
What You'll Do
- Document and evaluate existing business processes for the retail industry and identify opportunities for optimization.
- Conduct detailed assessments and root cause analysis to determine if issues are related to process or technology.
- Responsible for connecting user activities, data flow processes, and the systems utilized to ensure seamless integration and efficiency for a retail ecosystem
- Work closely with end-users to educate them on the best ways to shape processes within the framework of the technology.
- Perform detailed requirements gathering to ensure the delivered technology meets the needs of the users and that it also fits well with process.
- Work closely with IT application architects to ensure delivery of solutions meets the needs outlined in the requirements.
- Facilitate workshops, meetings, and presentations to communicate findings, recommendations, and progress.
- Communicate changes effectively to business stakeholders to ensure a high level of adoption of delivered solutions.
- Partner with business users to develop/maintain test cases that are current and accurately represent how the technology is meant to function for the specific process.
- Act as a first line of support to determine if the reported issue is related to process/training or if there truly is a system issue.
- Assist in maintaining a knowledge base used to resolve common support questions.
- Partner with project resources to enable successful handoff of new functionality into steady state support.
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What You'll Bring to the Table
- Bachelor’s degree in information technology, operations or a related field
- 8+ years of experience in business and IT process
- 3+ years of management level experience
- 4+ years Retail experience
- Proven experience in system process mapping, requirements gathering and end-user support
- Knowledge and experience with SAP is strongly preferred
- Strong knowledge of wholesale/retail operations is strongly preferred
- Excellent communication and interpersonal skills with the ability to influence and engage multi-functional partners and senior leadership
- Skilled or proven ability to analyze complex problems and break them down into logical, actionable parts
- Demonstrated ability to work with business leaders as well as end-users
- Ability to communicate system functionality to non-technical personnel
- Self-starter with a can-do demeanor
- General curiosity and interest in learning about how things work
- Ability to manage multiple competing priorities effectively
- Experience optimizing complex processes and recognizing inefficiencies
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Sr. Manager, IT Business Process Optimization 
Salary or Pay Range: $150,000 - $160,000
Workplace Persona: Collaborator
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
Job Category: Corporate
Nearest Major Market: Denver
