Sr. Digital Product Management Specialist (Front End)
Broomfield, CO, US, 80021
Overview
The Sr. Digital Product Management Specialist for Front End is an eCommerce technology authority who will improve the product management activities of our global digital delivery team! In this enterprise role you will be a key member of the team protecting the Crocs Inc brands (Crocs and HEYDUDE). The primary responsibility for this person will be to steward the continued growth and development of the brand’s global ecommerce platforms, vendor management, and technical delivery teams. The ideal candidate has experience with other B2C businesses and/or providing services and solutions to B2C businesses. The Sr. Digital Product Management Specialist will partner with our cross-functional teams (Customer Experience, Merchandising, Project Management, Dev/Ops, Digital Marketing, Analytics, and our Regional Leads) to complete core eCommerce strategies for all features, functions, and improvements and will help to mature and expand our Product Management organization.
What You'll Do
- Collaborate with Project Management to sponsor new projects, define scope, prioritize business requirements, and refine tasks to align with goals and deliver optimal user experiences for our e-commerce platform.
- Lead agile team meetings as the product owner representative, aligning with the Manager of Product, project manager, and delivery team to prioritize and usher requests through completion.
- Partner with project management to implement agile methodology and standard processes in project management software.
- Collaborate with delivery teams and product management coworkers to propose and implement agile improvements based on team feedback and retrospectives.
- Coordinate with delivery teams to develop requirement documents, functional specifications, training materials, and use cases.
- Define and maintain performance monitoring metrics for relevant features and assess the value of our vendors against the current landscape.
- Continuously optimize the checkout process by adjusting payment options to match customer preferences and market trends. Analyze behavior and trends to reduce friction and boost conversion rates for a seamless checkout experience.
- Identify expansion opportunities by analyzing market trends to enhance sales. Develop a global roadmap with integrators and internal teams for product expansion across consumer platforms. Oversee integration processes to ensure seamless connectivity and visibility on third-party marketplaces.
- Assist the Manager, Product Management in carrying out the product roadmap for your areas of responsibility, focusing on increased conversion, easy shopping, revenue growth, profitability, customer happiness, attrition, and retention.
- Gather ideas and requirements from customers and collaborators across teams to define market opportunities and customer expectations. Use a defined product discovery process to document partner requirements and technical recommendations prior to the delivery process.
- Take ownership of enterprise-wide initiatives, getting results through effective collaboration with development teams, designers, and partners. Lead cross-functional efforts to prioritize and deliver features that enhance the overall customer experience and contribute to achieving our business goals.
What You'll Bring to the Table
- Bachelor's degree or equivalent experience in marketing, business, Information Technology, Computer Science, or related subject area.
- 3+ years of history of working closely with business operations to identify business opportunities and requirements and deliver measurable products and features that meet those needs in a role as a Product Owner and Project Manager in a software development /e-commerce environment.
- Knowledge of the way consumers shop online, with 3-5 years exposure to eCommerce is a plus.
- Ability to quickly understand, simplify, internalize, and communicate technical concepts.
- Emphasis on user-driven product design and data-driven refinement.
- Demonstrated experience handling collaborator needs against limited resources, while maintaining consensus.
- Strong rapport with technical teams and an understanding of the full software-development lifecycle.
- High level of proficiency and familiarity with Google Analytics, Adobe, Jira, and/or similar analytic tools and tracking tools.
- Proficiency in defining and documenting sophisticated technical solutions into business-facing documents for reference.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Passion for e-commerce and the footwear industry, with a desire to stay updated on industry trends and standard processes.
- Desire to learn about international markets and localization techniques.
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The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Sr. Digital Product Management Specialist (Front End) 
Salary or Pay Range: $95,000 - $105,000
Workplace Persona: Collaborator
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
Job Category: Corporate
Nearest Major Market: Denver