Manager, IT Operations

Overview

A world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world — and for good reasons: since 2002, we’ve sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort, and value.

Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are!

We are seeking a highly skilled and experienced Manager, IT Operations to join our IT team. This dual-role position requires a strategic problem solver who can lead endpoint management initiatives, oversee core systems infrastructure, and mentor a team of IT professionals. The ideal candidate has a solid technical background, excellent problem-solving skills, and a passion for leading high-performing teams in the areas of system administration and endpoint lifecycle management.

What You'll Do

Technical Leadership:

• Act as a technical lead for all endpoint management and systems administration operational activities.
• Build and implement standards, procedures, and guidelines for endpoint deployment, patching, security, and lifecycle management.
• Lead system upgrades, migrations, and new technology deployments with a focus on scalability and security.

Endpoint Administration:

• Manage endpoint platforms (Microsoft Intune required, SCCM nice to have).
• Oversee software packaging, deployment, and patching across Windows, macOS, and mobile devices.
• Support upgrade and maintenance cadence in partnership with IT Security.
• Ensure compliance with security policies through endpoint hardening and configuration baselines.
• Monitor endpoint performance, availability, and usage metrics.

Systems Administration:

• Maintain and support core IT infrastructure, including servers (Windows/Linux), Active Directory, DNS, DHCP, file/print services, virtualization platforms (VMware), and cloud services (Azure).
• Monitor system health, resolve performance issues, and perform regular maintenance.
• Support backup, disaster recovery, and business continuity strategies.

Team Leadership:

• Manage a group of 3-7 tier 2 staff.
• Provide guidance to onsite support staff with back office standards (asset management).
• Assign tasks, review technical work, and support career development for team members.

Security and Compliance:

• Enforce security controls, endpoint encryption, and vulnerability management protocols.
• Work with InfoSec to address audit findings and compliance requirements.

Documentation & Reporting:

• Maintain clear and comprehensive documentation of systems, procedures, and configurations.
• Generate regular reports on endpoint compliance, system health, and performance KPIs.

What You'll Bring to the Table

Required:

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 5+ years of experience in systems or endpoint administration.
• 2+ years of team leadership or technical lead experience.
• Proficiency with tools such as Microsoft Endpoint Manager (Intune required/SCCM nice to have), Active Directory, PowerShell, VMware, and Office 365.
• Solid understanding of networking, security best practices, and ITIL principles.

Preferred:

• Certifications such as MCSA/MCSE, Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA Security+, or ITIL Foundation.
• Experience with mobile device management (MDM), EDR platforms, and cloud-native infrastructure.
• Familiarity with scripting and automation (PowerShell, Python, Bash, etc.).
• Strategic thinking and problem-solving.
• Strong communication and interpersonal skills.
• Ability to lead and mentor in a fast-paced, technically diverse environment.
• Dedication to continuous improvement and innovation.