Credit & Collections Analyst
Broomfield, CO, US, 80021
Overview
We are seeking a detail-oriented and analytical Credit and Collections Analyst to join our finance team. This role is responsible for assessing creditworthiness, managing customer credit limits, and ensuring timely collection of outstanding receivables. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive approach to resolving payment issues.
What You'll Do
- Assessing the creditworthiness of customers by reviewing their financial information, commercial credit reports, and payment history.
- Establishing credit limits for customers based on their financial status and payment behavior.
- Review pending orders and release for processing as appropriate by making calculated credit decisions in a timely manner
- Monitoring overdue accounts and implementing strategies for timely payment.
- Contacting customers to discuss outstanding balances, negotiate payment terms, and resolve payment issues.
- Issuing reminders and follow-up communications to encourage prompt payment.
- Research customer chargeback deductions and process for appropriate credit approvals as appropriate
- Collaborate with customer and Cash Applications team to ensure accurate and timely application of payments/credits.
- Providing excellent customer service by addressing inquiries and concerns related to billing and payments.
- Collaborating with Sales and Customer Service teams to resolve customer disputes and issues.
- Generating and analyzing reports on accounts receivable, aging, and collections performance.
- Maintaining accurate records of customer interactions, payment arrangements, and correspondence.
- Ensuring compliance with relevant laws and regulations governing credit and collections activities.
- Work with Credit and Collections Manager to negotiate payment plans and settlements with customers who are experiencing financial difficulties.
- Collaborating with internal teams, such as Finance, Sales, Tax, Compliance, and Customer Support to streamline processes, provide excellent customer support, and improve overall efficiencies needed to meet or exceed department and company KPIs.
- Adhering to company policies and procedures related to credit and collections.
What You'll Bring to the Table
- Bachelor’s degree or equivalent experience in Finance, Accounting, Business Administration, or related field
- 5+ years of working experience in B2B Credit & Collections
- Strong knowledge and proficiency with using ERP SAP, Salesforce, and Microsoft Excel
- Past record of success with major accounts and chargeback control
- Extensive customer service experience in high volume environment
- Ability to make decisions independently
- Strong reconciliations skills in high volume environment
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Credit & Collections Analyst 
Salary or Pay Range: $67,000 - $77,000
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.
Job Category: Corporate
Nearest Major Market: Denver